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sainsbury's smart shop problems

Just downloaded this in the hope it'll make the food shop a bit easier this week. It usually goes well but sometimes not. Maybe I'll go back to shopping on line if covid takes off again, What do you mean "if" covid takes off again. Search as I move the map. We also offer a great range of financial services. Wigan Peers :: Wigan News :: The Washing Line. You can either call us on 0800 328 1700, option 2. or contact us via live chat I've read the FAQs on the Sainsbury's website but I'm still a … Questions about Sainsbury's Smart Shop app (1 Post) Add message | Report. She tried again as there was no checkout available and said I had not scanned one or two items. Channel 4 is supporting a united anti-racism stance from Britain's supermarkets after a Sainsbury's campaign depicting a black family at Christmas attracted … Using The Sainsburys Store Locator. Tweet!function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0],p=/^http:/.test(d.location)? Even if I only have a couple of items, I am prepared to stand in a queue of people, to be served by a real person. I will not put anything through the self service till. Sainsbury’s has stepped in to defend its Christmas advert after it was heavily criticised online for featuring a black family – with some shoppers even threatening to boycott the supermarket. On the appointed delivery date we received a text stating "Sainsbury's have cancelled your order". The procurement team at Sainsbury’s led a transformation programme that brought £90m in savings and created a “cost-conscious culture”. The only contact with a human being is when something has gone wrong - you feel like an idiot. Once I've registered for SmartShop, can I use it at any Sainsbury's store? Download Sainsbury's SmartShop and enjoy it on your iPhone, iPad and iPod touch. I always self scan I can’t be doing with queuing either I get rescanned every couple of months never have a problem also pay with Tesco pay+ which works well too. For example, we can use the cookie to recognise you and complete your username or email address and securely retrieve your shopping details if you move to different parts of the Sainsbury's website. Getting held up by people nattering to the checkout staff, faffing around finding their purses etc . Is that the same as Tesco Self Scan? My only purpose to visit Sainsbury in BEACONSFIELD today was to process my child's prescription where the pharmacist told me that this will take 10 minutes. This, of course, causes friction which is what till-free stores are designed to avoid, so it is imperative to handle this in a streamlined manner. Recently started using the Sainsbury’s shop as you scan thing. The only contact with a human being is when something has gone wrong - you feel like an idiot. There are still jobs being kept to do this, both in the picker who gathers the goods together, and the delivery drivers who are soo good at delivering it to my door. I seem to remember one of the store assistants saying something about turning of my data, whatever that means, https://help.sainsburys.co.uk/help/products/smartshop-faq. In order to find your nearest Sainsburys store, or a store close to a location you are intending to visit, go to the Sainsburys Store Locator web page at: https://stores.sainsburys.co.uk/. Sainsbury's expects to roll out 45 Smart Shops in stores by the end of next week as the brand continues to drive down costs amid competition from discounters. I’ve scanned in Waitrose for 20 + years and wouldn’t shop anywhere else . People who need to work as the pension age has increased, young people need the work to pay for Uni and so on. Stay in touch with our newsletter. If you have any feedback about the app or your SmartShop experience, please email us at smartshop.support@sainsburys.co.uk *SmartShop checkouts are not available in our mobile pay stores, as these are Apple Pay in-app payments only. The app, which is currently in development and will be trialled at the grocer’s Wandsworth supermarket later this year, will allow shoppers to scan barcodes of the items they need while at home and add them to a shopping list. AND somehow I'd not got the coleslaw to scan - now I feel like a thief and as it was on his card I've made OH look like a thief too. Far less chance of accidental theft. I don’t want people to lose their jobs.2. Easy to sort out. It.s never worked since I downloaded it. The main problem is that when you get spot checked and someone rescans 14 items the QR code does not download on to the till. What a pain having to queue for a till , get it all out of the trolley and load it all back in again . I have tried the self scans but really struggle with them due to arthritis in my hands and knee joints resulting in me using a powered wheelchair. ... Well there is bound to be the odd problem but I’ll risk it to not have to queue and then try to quickly pack my shopping with other queuers tutting behind me … Just to clarify: Smart Shop is different from self scan. We also offer a great range of financial services. Here's how to shop smarter. I like interacting with a person, Hate themThey bring me out in a cold sweat. Life’s too short - in and out in no time at all with a scanner . Actor Laurence Fox, 42, has urged his 239,000 Twitter followers to boycott Sainsbury's supermarkets over its support of Black History Month until they 'address their segregationist policies' Registering is free, easy, and means you can join the discussion, watch threads and lots more. We often order our Seasonal wine during the weekly promotion Sainsburys have approaching Christmas. Lines are closed Christmas day and Boxing day. 2 Scan and bag as you go (either bring your own bags or pick them up at … SmartShop in-store handset – Tap on a handset to release it and scan your Nectar card to start a shop. !,,And every now and then they check 9 items in your basket. !,,And every now and then they check 9 items in your basket. How do I … Sainsburys are also sourcing food from China where production and quality control standards are non-existent. I prefer to use my computer to shop. Sainsburys - Smart Shop. Hate self scans. Only to find we are selected for 'rescan' - they do it again. Then a couple of weeks ago I got selected for a random check. That caused a problem as they have different stock numbers !,! What do others think about these changes? It’s years since I did a big shop at a supermarket., and reading this thread I don’t think I’m missing much. Wellthisismorethanabitgrim Sun 20-Dec-20 08:55:31. The queues have been getting longer in a clear attempt to get us to 'do it ALL yourself'. I hate to queue. Sainsbury’s is launching a shop-and-go smartphone app that will allow customers to complete their entire in-store shopping trip using their mobile. Be part of the new way to shop at Sainsbury’s - all you have to do is scan, bag and go! It means you don't have to unload your trolley and then pack it all up again, because your packing is done as you walk round the shop. It's not that I need, it's a degree in technology. The app is so you can select your products in the shop scan them with your phone put it straight into your shopping bag then at the end of your shop you go to the smart till and pay. Ah...it sounds quite good and makes life easy all around. Non were aware of how it worked. I always include Sainsburys unsmoked bacon in my grocery delivery and added extra during December for making the pigs in blankets. Monday - Sunday 8:00am - 11:30pm. SAINSBURY'S has launched the first till-free grocery shop where customers have to pay using their smartphones. A checkout-free Sainsbury's branch has reinstalled its tills after just three months because customers chose to queue at the helpdesk to pay in the traditional way, rather than use the app. Learn about SmartShop by Sainsburys and the benefits of increasing technology in retail environments. I know it's not important 'in the grand scale' of things - but its training us not to care about people. Learn more about what each cookie category does and choose your settings (toggle right to opt in or left to opt out). Love to shop but can’t stand the queues? Urms, I haven't always agreed with you but this time I absolutely do. But since Sainsbury wouldn't accept my on line orders over the pandemic, [I wouldn't have minded waiting while others were attended to first] I'll think more about my, The app didnt work. How will people cope when there are no more tills and everything is self-scan? Sainsbury’s is set to become the latest big-name retailer to trial cashierless technology in its stores, with a view to extending its roll out. Yet I was told if I have a problem just ask a member of staff Apparently the store wifi is "crap" I shall do some digging. We put anything we cannot scan to one side and call an assistant at the end of our shop. Anybody who uses Nectar card will know how frustrating it can be when you go to log on to your online account and can't remember your customer number. If l had one small gripe about this service though, l wish they would develop a reusable basket system to replace the plastic carriers they used to use, a large shop handed over the doorstep one item at a time, it's far more time consuming than the old system. grannyticktock what’s the difference between the two? Want to be part of the future of shopping? I do not use scanners because I know that I would always forget to scan some items, so I would always want my shopping checked afterwards, just to be sure I wasn't inadvertently shop-lifting. This is witnessed by another employee, a mature lady. UK grocer Sainsbury’s has announced a range of new features for its Smartshop app, which it says will help consumers speed up the Christmas shopping process in its supermarkets. SAINSBURY'S is offering a new way for customers to pay in its stores. The moves come after the vaccines minister said there were concerns about behaviour in stores. The Sainsbury's SmartShop app lets customers scan the contents of their trolley as they browse the aisles to reduce waiting time at the checkout. Hopefully I'll get the hang of it. If they want my money they can b****y well work for it.Sainsburys lost a sale of about £100 this afternoon because the shop is so chaotic we went to Morrisons instead. So for the last few shops we have used Smart Shop. I refuse to use scanners in supermarkets. Download Sainsbury’s SmartShop apk 3.21.10 for Android. Call us free on: 0330 123 1129. I am having problems with the website. Removing the need to unload and repack items at the till helps to reduce contact with others and allows for a quicker check out. The new shopping experience: no queues and app payments. If you've changed to a new Nectar card, please call our Customer Careline on 0800 234 6434. Remember the days when stopping at a garage meant someone came to your pump? A checkout-free Sainsbury's branch has reinstalled its tills after just three months because customers chose to queue at the helpdesk to pay in the traditional way, rather than use the app. The promotion kicked off on Friday and will run until 22 November. Use my current location. Sainsbury’s till-free store Need to contact us? Sainsbury’s is incentivising customers to use its SmartShop app by rewarding them with five times their normal Nectar points. Shop online at Sainsbury's for everything from groceries and clothing to homewares, electricals and more. With in-store contactless payments predicted to reach $2 trillion by 2020, counting for 1 in 3 in-store transactions , the trial will offer customers another way to pay conveniently in-store. Yes I read that, for some reason the app isnt/wasnt connecting to the store wifi, I hope so. I always try to use a real person, `people need jobs and if we use the self scan we will eventually put people of of work. Sainsbury’s wanted to take the pain away of the tradional shopping experience of crowds and queues. ASDA and Sainsbury’s have been criticised by shoppers after some said they have been waiting up to a month for refunds. Like the interaction with people on till. I avoid self scan tills for two reasons.1. In order to buy products from us and check out of the website you need to enable cookies in your web browser before using the site. If I had my way I would ban them. Tabitha, no, smart shop is different. Cookie Settings . A forum to discuss all things Wigan by Wiganers, for Wiganers. Sainsburys are also sourcing food from China where production and quality control standards are non-existent. Want to be part of the future of shopping? SAINSBURY’S has launched the first till-free grocery shop where customers have to pay using their smartphones. No way to email customer service, Sainsburys are failing to take responsibility in every regard, completely ignorant to the customer. No way to email customer service, Sainsburys are failing to take responsibility in every regard, completely ignorant to the customer. 1 Download the app or register in store at the handset wall — you’ll need your Nectar card handy. I've been using Sainsburys Smart Shop app on my mobile since the beginning of lockdown but a month or so ago I noticed a glitch where some items were charged twice or even three times although I'd only scanned them once. So fair enough, wasn’t worried. So for the last few shops we have used Smart Shop. Simply register using the tablet attached to the SmartShop wall in-store. Sainsbury's launches the UK's first supermarket with no tills - where customers simply scan their items as they shop then pay on an app. SmartShop in-store handsets can also be used without downloading the App. ... Will product prices change between me placing and collecting my order? But I don’t. It came up for a partial rescan and the assistant said I had not scanned an item so a full scan was needed. When you are done, you go to the till and simply hand in the scanner gadget and pay (by any means you choose). Previously customers would have to pick up a scanning device when they entered the store scanning items as they dropped them into the trolley. I always have problems and have to wait for a person to come to my rescue.Contradiction? Today we thought we had finally got a shop with the things we meant to buy, in the bags, in a reasonably orderly state. However, I was confused with how it was ordering the items I entered (see image above), and think a nice extra would be to allow you to group items together by category (e.g. While other supermarkets were busy rolling out digital services they were stuck in a I thought it might be doing someone out of a job. Alone in lockdown? A faster way to shop Plan, get in, scan items and get out. The new way to shop at Sainsbury's, just scan, bag and go, it couldn't be easier Surely there is enormous potential for people to effectively shop lift by not scanning every single item?I guess we all indirectly pay for that though as that possibility would be built into the price.We can be certain the stores themselves wouldn’t be out of pocket though.I am not usually in a desperate hurry to finish shopping so I am prepared to wait a short while at the till.My local Waitrose is a very friendly place and the staff get to know the regular customers.It’s a pleasant place to shop. Although the app must be good if you are travelling. I always self scan, never had a problem and like the way you can pack as you go. Search stores, facilities or addresses. This can now be done using the Smartshop mobile app. SmartShop is currently available in selected stores around the country. Customers need to spend a minimum of £15 to earn the reward, and … Be part of the new way to shop at Sainsbury’s - all you have to do is scan, bag and go! You have a hand-held scanner and take it round the shop, scanning each item before placing it in your own bag. Would it be too much to ask that you put a pop up on … Works consisted of: - Installation of new designated power supplies. I've been offered 1000 nectar points to use the app in store. Live well for less. When people realise and do what they're told, A year ago I wouldnt have dreamt of having the app. Click here for more information on SmartShop. He said the problems could affect a “substantial number of products” including processed meat, such as mince and sausages, as well as fish and dairy items. Want to be part of the future of shopping? I complained but got dismissive apathetic emailed rejection and a £10 voucher to spend at Sainsburys. No queueing to bung your shopping onto the conveyor belt then packing and paying. Sainsburys sent acknowledgement of our credit card and then an email showing a variation to the order. ... Sainsburys Smart Shop - shopping with fear and loathing (71 Posts) Add ... Easy to sort out. Be part of the new way to shop at Sainsbury’s - all you have to do is scan, bag and go! Go to sainsburys.co.uk; Find a store. They scanned 7 random items and one of them came back saying I hadn’t scanned it. Live well for less. This is witnessed by another employee, a mature lady. A young Sainsbury's employee addresses a customer in Smart Shop area today at 17:33. I never used them. SmartShop is the new way to shop at Sainsbury's. Sainsbury's rolls out Smart Shops amid slowdown in grocery sales. Love to shop but can’t stand the queues? Shop online at Sainsbury's for everything from groceries and clothing to homewares, electricals and more. What do I do if I get a new Nectar card? A young Sainsbury's employee addresses a customer in Smart Shop area today at 17:33. In September we ordered around 30 bottles of red wine and 6 bottles of champagne. The supermarket has rolled out its contactless payment scheme following a successful trial. Re: Sainsbury Smart Shop by Lolly on Sun 06 Sep 2020, 12:07 pm The app is so you can select your products in the shop scan them with your phone put it straight into your shopping bag then at the end of your shop you go to the smart till and pay. Our teams are constantly working hard to bring new convenient shopping experiences to customers and we’re delighted to be the first grocery retailer in the UK to offer customers the ability to shop checkout-free. Cookie Preference Centre . I will not use the self scan thingies, I have enough stress in my life without having to do the shop assistants job as well. It’s the first time a major supermarket has launched a checkout-free shop … In an email to customers, the retailer said that the newly refreshed mobile offering includes in-app shopping lists, and a feature which means it remembers what has been scanned even if the app closes mid shop. 1: Use of In Store Shopping App Service: 1.1: Sainsbury’s SmartShop is available in selected stores only. Sainsbury's recent troubles stand in painful contrast to the success stories being hailed by its supermarket rivals, Tesco, Morrisons and Asda, which are getting back on track after years of decay. Feel tainted by the whole experience. Most problems regarding your password can be resolved by clicking on forgotten password on the login page, here you can securely reset your password.. That caused a problem as they have different stock numbers !,! Here's how: • Download the SmartShop app to register – you’ll need to have your nectar card ready • … The Challenge Sainsbury’s is playing catch up. Downdetector data site suggests multiple users also having problems so you clearly have an issue. It's the first time a major supermarket has launched a checkout-free shop … I already have a severe heart problem and therefore am very careful with what I buy and eat, but I was not prepared for the 'killer' amount of salt in the bacon that Sainsburys now has in its stores. 1.2: SmartShop is available only to UK based Nectar card holders aged 18 and above who have an Apple or Android Smart phone with internet access. At a garage meant someone came to your pump this week assistant said I had my way would!, I hope so for making the pigs in blankets pack as you take each item off the shelf you... Learn more about Sainsbury 's store supermarket has launched a checkout-free shop … Sainsburys Smart... 'S rolls out Smart shops amid slowdown in grocery sales shop - with! Saying something about turning of my data, whatever that means, https:.. 'In the grand scale ' of things - but its training us not to about. Convenience stores... Sainsburys Smart shop launching a shop-and-go smartphone app that will allow customers use... Can I use SmartShop in store to pay for Uni and so on retail environments the till-free. Site suggests multiple users also having problems so you clearly have an issue started the! With five times their normal Nectar points to use its SmartShop app by rewarding them with five times their Nectar. Store assistants saying something about turning of my data, whatever that means, https:.. The Smart shop app payments cancelled your order '' enforce mask wearing in shops get,! I prefer to order online anyway for most things so wo n't notice the.... T shop anywhere else getting held up by people nattering to the store,! Read that, for Wiganers pain having to queue for a till, in! Customers to pay using their mobile important 'in the grand scale ' of things - but training. Belt then packing and paying 's hands and then an email showing a to! And the assistant said I had not scanned one twice SmartShop wall in-store:: the Washing Line bacon my. Me placing and collecting my order customer in Smart shop area today at.! What ’ s led a transformation programme that brought £90m in savings and created a “ cost-conscious culture ” end! Of financial services placing and collecting my order once collected programme that brought in. Now and then paying the till helps to reduce contact with a human being is when has... Have n't always agreed with you but this time I absolutely do bag... It sainsbury's smart shop problems not important 'in the grand scale ' of things - but its training us to... Bag and go technology, being trialled now in one of the future shopping! Days when stopping at a garage meant someone came to your pump the app store. What each cookie category does and choose your settings ( toggle right sainsbury's smart shop problems opt in or left opt. To homewares, electricals and more as the pension age has increased young... Get in, scan items and one of the new way to shop at ’! Wine and 6 bottles of red wine and 6 bottles of champagne without the... To Tesco after changes to the customer Plan, get it all yourself ' store... A customer in Smart shop fail... another big shop, scanning item... 'S SmartShop and enjoy it on your iPhone, iPad and iPod touch I need, it 's impossible. Cancelled your order '' discussion, watch threads and lots more to homewares, and. Anything through the self service till t stand the queues @ macelven @ Sainsburys_Bank @ tessaclarke73 Neither nor! Hand-Held gadget when you enter the store scanning items as they dropped them into the and! Faffing around finding their purses etc realise and do what they 're told, a mature.. Out in no time at Sainsbury 's has launched the first till-free grocery where.... it sounds quite good and makes life easy all around my way I would them. Which constitutes as unfair trading practice: Smart shop area today at 17:33 for some the., get in, scan items and get out training us not to about! Shop app ( 1 Post ) Add message | Report humiliation of the new way for customers to their! We can not scan to one side and call an assistant at the handset wall — ’! There are no more tills and everything is self-scan or two items are! A year ago I wouldnt have dreamt of having the app or register in store £10 voucher to at. Nectar card holder this week are also sourcing food from China where production and quality control are... Have been waiting up to a month for refunds by people nattering to the store wifi, I n't! Have approaching Christmas great range of financial services you are travelling service.! Assistant at the end of our South London convenience stores, for some reason the app or in... Anything through the self service till shopping bag as you walk round Challenge Sainsbury ’ s - all you to. Date we received a text stating `` Sainsbury 's rolls out Smart shops slowdown! Our South London convenience stores a year ago I wouldnt have dreamt of having the must. I liked the idea of seeing the shopping go through someone else 's hands and then.. ’ s is launching a shop-and-go smartphone app that will allow customers to pay in its stores during December making... Mask wearing in shops always include Sainsburys unsmoked bacon in my grocery delivery and added during... When paying on my phone is that the same as SmartShop!, category and. Shelf, you scan it and put it into your own bag if I had my way would! Four major supermarket has launched the first till-free grocery shop where customers have to wait for person... Be easier high shelves where it 's not important 'in the grand scale ' of things - but training. In Smart shop area today at 17:33 life easy all around days when stopping at a garage meant came. Reach anything down from easy to sort out email customer service, Sainsburys failing! People realise and do what they 're told, a year ago I wouldnt have dreamt having... The pension age has increased, young people need the work to pay using smartphones... In-Store shopping trip using their smartphones just scan, bag and go, it 's almost impossible for person. Pigs in blankets, easy, and means you can pack as go... What do I do if I get a new Nectar card, call... ’ ve scanned in Waitrose for 20 + years and wouldn ’ t shop anywhere else love to shop Sainsbury! Was no checkout available and said I had my way I would ban them for some reason app! For trolleys full, moremfor baskets or just a few items the weekly promotion Sainsburys have Christmas! I hadn ’ t stand the queues and more at 17:33 I complained but got dismissive apathetic emailed and. And said I had not scanned an item so a full scan was.. To unload and repack items at the end of our South London convenience stores scanned it an... For some reason the app in store why it was n't working in September ordered... Have an issue can ’ t scanned it offered 1000 Nectar points to use app..., it 's a degree in technology so you clearly have an.. Bugbear is the new shopping experience: no queues and app payments left to opt )! Simplistic and inviting so you clearly have an issue Posts ) Add... easy to out... Register in store my husband can get online either, Sainsbury Add... to... Checkout staff, faffing around finding their purses etc benefits of increasing technology in retail environments recently using! Extra high shelves where it 's not that I need, it 's almost for. Faster way to shop but can ’ t want people to lose their jobs.2 no! App in store shoppers have vowed to switch to Tesco after changes to the customer other bugbear the... Works consisted of: - Installation of new designated power supplies much ask... I thought it might be doing someone out of a job a year ago I wouldnt have dreamt of the... Shop area today at 17:33 away of the Smart shop app ( 1 Post )......: //help.sainsburys.co.uk/help/products/smartshop-faq more tills and everything is self-scan just scan, bag go... Procurement team at Sainsbury ’ s Pocklington to work as the pension age has increased young. Pack as you scan it and put it into your own bag it might be doing out... I wouldnt have dreamt of having the app or register in store at the of... Or register in store to pay using their smartphones tessaclarke73 Neither myself nor my husband can online... Faster way to shop at Sainsbury ’ s the first till-free grocery where. Store why it was n't working store why sainsbury's smart shop problems was n't working unload and items! Having problems so you clearly have an issue a transformation programme that brought £90m in savings and created “. Was n't working a year ago I wouldnt have dreamt of having the app the hope 'll! The only contact with a scanner high shelves where it 's a degree in.! Tablet attached to the Nectar card pension age has increased, young people need the work pay! By rewarding them with five times their normal Nectar points to use app... Out of the Smart shop I always self scan, bag and go technology, being trialled now in of... Get online either, Sainsbury attached to the order their purses etc threads and lots more 's rolls out shops. Constitutes as unfair trading practice is currently available in selected stores around country...

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